lightningSPED Support

Get help

Email support@swcollective.com and we’ll get back to you — typically within one business day. Include your school or district name and a description of what you were doing when the problem occurred.

Please never include student records or personally identifiable student information in a support email. If we need to look at a specific record together, we’ll arrange a secure way to do it.

District staff

If your district has a designated lightningSPED support channel, that’s the fastest path — it reaches us with your district context attached. Sign-in and account questions usually route through your school or district administrator, who manages staff access.

Parents and guardians

Questions about your student’s records — inspection, correction, or deletion — go through your school district, which owns the education record. Our privacy notice explains how student data is handled and the rights that attach to it. Privacy-specific questions can also go to privacy@swcollective.com.

Security

To report a security concern, email privacy@swcollective.com with “security” in the subject line. We take these reports seriously and respond promptly.